Complying with Privacy Laws in Zendesk WFM - Frequently asked questions
Explore common questions about privacy and data protection compliance in Zendesk WFM Tymeshift. Learn how to ensure your operations meet legal standards.
Frequently asked questions
How can I meet an access obligation in Zendesk WFM (Tymeshift)?
To meet an access obligation, you need to inform users where their personal data is held and for what purposes. If a user requests a copy of their personal data, you can export this data from Zendesk WFM (Tymeshift). This process is detailed in the…
What steps should I take to meet a correction obligation in Zendesk WFM (Tymeshift)?
To meet a correction obligation, you must rectify inaccuracies in a user's personal data upon request. This involves providing the user with their data and correcting any errors or adding missing information. If you need assistance, you can contact…
How do I fulfill an erasure or deletion obligation in Zendesk WFM (Tymeshift)?
To fulfill an erasure or deletion obligation, you must delete a user's personal data upon their request. This is often referred to as the right to be forgotten. To initiate the deletion of an active user's data, you should contact Zendesk customer…
How can I meet a data portability obligation in Zendesk WFM (Tymeshift)?
Meeting a data portability obligation involves providing users with their personal data or transmitting it to another organization. In Zendesk WFM (Tymeshift), you can export agent data to CSV files. This includes exporting agent schedules, lists…
What should I do if I receive an objection to direct marketing in Zendesk WFM (Tymeshift)?
If you receive an objection to direct marketing, you are obligated to stop processing personal data for these purposes. However, Zendesk WFM (Tymeshift) does not offer direct marketing features. It is the responsibility of the business to ensure…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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