Editing & Deleting Bots - Frequently asked questions
Frequently asked questions
How can I edit a conversation bot in Zendesk?
To edit a conversation bot in Zendesk, navigate to the Admin Center and select the bot you want to update. In more detail, you'll need to click on 'Channels' in the sidebar, then choose 'Bots and automations' followed by 'Bots'. From there, click…
What are the steps to delete a conversation bot in Zendesk?
Deleting a conversation bot in Zendesk is straightforward but irreversible. To delete a bot, go to the Admin Center, click on 'Channels' in the sidebar, and select 'Bots and automations' > 'Bots'. Then, click 'Manage bots', find the bot you want…
Can I undo the deletion of a conversation bot in Zendesk?
No, once you delete a conversation bot in Zendesk, the action cannot be undone. When you delete a bot, it is permanently removed from the bot list, and any connected channels will revert to their default response settings. Therefore, it's…
What happens to connected channels when a bot is deleted in Zendesk?
When a bot is deleted in Zendesk, any connected channels revert to their default response settings. This means that the automated responses or workflows that were managed by the bot will no longer be active, and the channels will return to their…
Who can edit or delete conversation bots in Zendesk?
Only admins have the permissions to edit or delete conversation bots in Zendesk. This ensures that only authorized personnel can make significant changes to the bot configurations, maintaining control over the automated interactions within your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
