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Update Credit Card for App in Marketplace - Frequently asked questions

Discover how to update your credit card for apps in the Zendesk Marketplace. This page answers common questions about managing payment methods and troubleshooting issues.

Frequently asked questions

How can I update a customer's credit card for an app in the Zendesk Marketplace?

To update a customer's credit card for an app in the Zendesk Marketplace, you can use Stripe's payment link feature. First, log in to your Stripe account and navigate to the Invoices page. Open the unpaid invoice for the customer who needs to…

What steps should I follow to send a Stripe payment link to a customer?

Sending a Stripe payment link to a customer is a straightforward process. First, log in to your Stripe account and go to the Invoices page. Find and open the unpaid invoice for the customer who needs to update their payment details. On the…

Why should I use a Stripe payment link for updating credit card details?

Using a Stripe payment link for updating credit card details is secure and efficient. When you send a Stripe payment link to your customer, they can enter their new credit card information directly on the Stripe platform. This process ensures…

Can I update a customer's credit card information directly in Stripe?

No, you cannot update a customer's credit card information directly in Stripe. Instead, you should send a Stripe payment link to the customer. This link allows them to securely enter their new credit card details on the Stripe platform. This…

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