Update Credit Card for App in Marketplace - Frequently asked questions
Discover how to update your credit card for apps in the Zendesk Marketplace. This page answers common questions about managing payment methods and troubleshooting issues.
Frequently asked questions
How can I update a customer's credit card for an app in the Zendesk Marketplace?
To update a customer's credit card for an app in the Zendesk Marketplace, you can use Stripe's payment link feature. First, log in to your Stripe account and navigate to the Invoices page. Open the unpaid invoice for the customer who needs to…
What steps should I follow to send a Stripe payment link to a customer?
Sending a Stripe payment link to a customer is a straightforward process. First, log in to your Stripe account and go to the Invoices page. Find and open the unpaid invoice for the customer who needs to update their payment details. On the…
Why should I use a Stripe payment link for updating credit card details?
Using a Stripe payment link for updating credit card details is secure and efficient. When you send a Stripe payment link to your customer, they can enter their new credit card information directly on the Stripe platform. This process ensures…
Can I update a customer's credit card information directly in Stripe?
No, you cannot update a customer's credit card information directly in Stripe. Instead, you should send a Stripe payment link to the customer. This link allows them to securely enter their new credit card details on the Stripe platform. This…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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