Insurance Intents & Bot Updates - Frequently asked questions
Explore FAQs on insurance industry intents, intelligent triage, and advanced bot updates. Learn how these enhancements can optimize your Zendesk experience.
Frequently asked questions
What new intent model has Zendesk introduced for the insurance industry?
Zendesk has introduced a new pre-trained intent model specifically for the insurance industry. This model is designed to automate and consistently classify incoming tickets and conversations, which can be used in business rules, workflows, and…
How have the intent models for retail, software, and financial services been updated?
Zendesk has updated the intent models for the retail, software, and financial services industries. These updates improve the accuracy of existing intent predictions and introduce 67 new intents across these industries. This enhancement is designed…
Why is Zendesk updating its intent models?
Zendesk is updating its intent models to expand the capabilities of AI for all customers. By continually training both existing and new models, Zendesk aims to provide enhanced features that cater to a wide variety of use cases and workflows. This…
What should I do if I use Zendesk's intelligent triage?
If you currently use Zendesk's intelligent triage, the updated intent model is automatically available on your account. You can start using the new and updated intents in any automations or reports you've set up. This means you can immediately…
How can I start using Zendesk's intelligent triage if I'm in a supported industry?
If you're in a supported industry (retail, software, financial services, or insurance) but haven't yet enabled intelligent triage, or if you don't see intent predictions on tickets, you should contact Zendesk Customer Support. They can help…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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