Zendesk's New Insurance Intent Model
What new intent model has Zendesk introduced for the insurance industry?
Zendesk has introduced a new pre-trained intent model specifically for the insurance industry. This model is designed to automate and consistently classify incoming tickets and conversations, which can be used in business rules, workflows, and routing. It covers various types of insurance, including pet, automobile, and travel, among others. This enhancement aims to improve the efficiency and accuracy of handling insurance-related queries.
For more details, you can check the original announcementhere.
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How have the intent models for retail, software, and financial services been updated?
Zendesk has updated the intent models for the retail, software, and financial services industries. These updates improve the accuracy of existing intent predictions and introduce 67 new intents across these industries. This enhancement is designed…
Why is Zendesk updating its intent models?
Zendesk is updating its intent models to expand the capabilities of AI for all customers. By continually training both existing and new models, Zendesk aims to provide enhanced features that cater to a wide variety of use cases and workflows. This…
What should I do if I use Zendesk's intelligent triage?
If you currently use Zendesk's intelligent triage, the updated intent model is automatically available on your account. You can start using the new and updated intents in any automations or reports you've set up. This means you can immediately…
How can I start using Zendesk's intelligent triage if I'm in a supported industry?
If you're in a supported industry (retail, software, financial services, or insurance) but haven't yet enabled intelligent triage, or if you don't see intent predictions on tickets, you should contact Zendesk Customer Support. They can help…
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