Why Zendesk is Updating Intent Models
Why is Zendesk updating its intent models?
Zendesk is updating its intent models to expand the capabilities of AI for all customers. By continually training both existing and new models, Zendesk aims to provide enhanced features that cater to a wide variety of use cases and workflows. This commitment to improvement ensures that customers can benefit from more accurate and relevant intent predictions.
These updates are part of Zendesk's strategy to leverage AI for better customer service and operational efficiency.
More related questions
What new intent model has Zendesk introduced for the insurance industry?
Zendesk has introduced a new pre-trained intent model specifically for the insurance industry. This model is designed to automate and consistently classify incoming tickets and conversations, which can be used in business rules, workflows, and…
How have the intent models for retail, software, and financial services been updated?
Zendesk has updated the intent models for the retail, software, and financial services industries. These updates improve the accuracy of existing intent predictions and introduce 67 new intents across these industries. This enhancement is designed…
What should I do if I use Zendesk's intelligent triage?
If you currently use Zendesk's intelligent triage, the updated intent model is automatically available on your account. You can start using the new and updated intents in any automations or reports you've set up. This means you can immediately…
How can I start using Zendesk's intelligent triage if I'm in a supported industry?
If you're in a supported industry (retail, software, financial services, or insurance) but haven't yet enabled intelligent triage, or if you don't see intent predictions on tickets, you should contact Zendesk Customer Support. They can help…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
