image for site

How to Compare Dashboard Features - Frequently asked questions

Discover answers to common questions about comparing features in Zendesk's dashboard builder. Learn about available tools, customization options, and more.

Frequently asked questions

What are the main differences between the classic and beta dashboard builders in Zendesk Explore?

The classic and beta dashboard builders in Zendesk Explore offer different features to suit various needs. The classic builder is the original version, while the beta builder is an evolving version with new features being added over time. The beta…

Can I share and export dashboards in the beta dashboard builder?

Yes, you can share and export dashboards using the beta dashboard builder in Zendesk Explore. The beta version supports sharing, cloning, external sharing, exporting, and scheduling of dashboards. These features make it easy to distribute and…

What new components are available in the beta dashboard builder?

The beta dashboard builder in Zendesk Explore introduces several new components that enhance dashboard creation. These include new templates for quickly creating dashboards, the ability to drill into live agent status, and the use of tabs, text,…

How do filter options differ between the classic and beta dashboard builders?

Filter options in the classic and beta dashboard builders of Zendesk Explore have some differences. The classic builder offers data, time, and metric filters, while the beta builder is evolving with new filter options. The beta builder introduces…

What layout options are available in the beta dashboard builder?

The beta dashboard builder in Zendesk Explore offers new layout options to enhance dashboard design. These include single layer layout, compaction type, and snap to grid features. These options provide more flexibility in organizing dashboard…

Are there any new permissions features in the beta dashboard builder?

Yes, the beta dashboard builder in Zendesk Explore introduces new permissions features. One of the key additions is role-based permissions per dashboard, allowing for more granular control over who can view and edit dashboards. This feature is…

What auditing features are available in the beta dashboard builder?

The beta dashboard builder in Zendesk Explore includes new auditing features to help track dashboard activity. These features include dashboard activity logs and version control. These tools are designed to provide better oversight and management…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites