How to Manage Tickets in Bulk - Frequently asked questions
Frequently asked questions
How can I update multiple tickets at once in Zendesk?
You can update multiple tickets at once in Zendesk by using the bulk update feature. This allows you to change properties like ticket status, fields, subject, and comments for up to 100 tickets at a time. To do this, open one of your views and…
What is the maximum number of tickets I can update in bulk in Zendesk?
The maximum number of tickets you can update in bulk in Zendesk is 100. This limit ensures that the system can handle the updates efficiently without performance issues. When performing a bulk update, you can change various ticket properties such…
Can I delete multiple tickets at once in Zendesk?
Yes, you can delete multiple tickets at once in Zendesk using the bulk delete feature. This is a convenient way to manage and clean up your ticket queue. To delete tickets in bulk, open a view and select the tickets you want to delete. You can…
How do I merge multiple tickets into one in Zendesk?
Merging multiple tickets into one in Zendesk is possible using the bulk merge feature. This helps consolidate related tickets into a single thread. To merge tickets, open a view and select the tickets you want to merge. Click 'Merge' from the…
Can I mark multiple tickets as spam in Zendesk?
Yes, you can mark multiple tickets as spam in Zendesk, which also suspends the requesters. This is useful for managing unwanted or malicious tickets. To mark tickets as spam, open a view and select the tickets you want to mark. Click 'Mark as…
What happens to tickets after they are deleted in Zendesk?
After tickets are deleted in Zendesk, they move to the Deleted Tickets view. From there, they can be restored or permanently deleted. Deleted tickets remain in this view for 30 days, after which they are permanently removed. This provides a grace…
Can I use macros in bulk ticket updates in Zendesk?
Yes, you can apply macros during bulk ticket updates in Zendesk, but there are some limitations to be aware of. When applying a macro in a bulk update, you can change ticket properties and add comments. However, if the macro includes attachments,…
Why can't I bulk update closed tickets in Zendesk?
Closed tickets cannot be bulk updated in Zendesk due to system restrictions. This ensures data integrity and prevents changes to finalized tickets. Once a ticket is closed, it is considered a completed transaction, and its properties are locked to…
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