image for site

How to Bulk Update Tickets in Zendesk

Learn how to update multiple tickets at once in Zendesk, including changing status, fields, and comments for up to 100 tickets.

How can I update multiple tickets at once in Zendesk?

You can update multiple tickets at once in Zendesk by using the bulk update feature. This allows you to change properties like ticket status, fields, subject, and comments for up to 100 tickets at a time.

To do this, open one of your views and select the tickets you want to update. You can either pick specific tickets or select the entire list. Once selected, click 'Edit' from the toolbar that appears at the bottom. In the 'Edit tickets' dialog, you can update ticket properties and add comments. Note that you cannot bulk update closed tickets, and certain fields like CC, followers, or @mentions are not supported in bulk updates.Learn more.


More related questions

What is the maximum number of tickets I can update in bulk in Zendesk?

The maximum number of tickets you can update in bulk in Zendesk is 100. This limit ensures that the system can handle the updates efficiently without performance issues. When performing a bulk update, you can change various ticket properties such…

Can I delete multiple tickets at once in Zendesk?

Yes, you can delete multiple tickets at once in Zendesk using the bulk delete feature. This is a convenient way to manage and clean up your ticket queue. To delete tickets in bulk, open a view and select the tickets you want to delete. You can…

How do I merge multiple tickets into one in Zendesk?

Merging multiple tickets into one in Zendesk is possible using the bulk merge feature. This helps consolidate related tickets into a single thread. To merge tickets, open a view and select the tickets you want to merge. Click 'Merge' from the…

Can I mark multiple tickets as spam in Zendesk?

Yes, you can mark multiple tickets as spam in Zendesk, which also suspends the requesters. This is useful for managing unwanted or malicious tickets. To mark tickets as spam, open a view and select the tickets you want to mark. Click 'Mark as spam'…

What happens to tickets after they are deleted in Zendesk?

After tickets are deleted in Zendesk, they move to the Deleted Tickets view. From there, they can be restored or permanently deleted. Deleted tickets remain in this view for 30 days, after which they are permanently removed. This provides a grace…

Can I use macros in bulk ticket updates in Zendesk?

Yes, you can apply macros during bulk ticket updates in Zendesk, but there are some limitations to be aware of. When applying a macro in a bulk update, you can change ticket properties and add comments. However, if the macro includes attachments,…

Why can't I bulk update closed tickets in Zendesk?

Closed tickets cannot be bulk updated in Zendesk due to system restrictions. This ensures data integrity and prevents changes to finalized tickets. Once a ticket is closed, it is considered a completed transaction, and its properties are locked to…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites