Agent Productivity Timeline in Tymeshift - Frequently asked questions
Explore frequently asked questions about the agent productivity timeline in Tymeshift. Learn how this feature enhances efficiency and productivity for Zendesk users.
Frequently asked questions
What is the new Productivity timeline in Tymeshift?
The new Productivity timeline in Tymeshift is a feature that provides a detailed view of agents' performance in real-time. It allows you to visualize your agents' productivity by showing the points they accumulate while handling tickets. This helps…
Why did Zendesk introduce the Productivity timeline?
Zendesk introduced the Productivity timeline to help teams monitor agent productivity in real-time. This feature ensures that your team is operating at its best by providing data-driven insights that can be used to spot patterns and identify areas…
Do I need to do anything to access the Productivity timeline?
No, you don't need to do anything to access the Productivity timeline. It is automatically available on the Agent activity page in Tymeshift. This means you can start using it right away to monitor your agents' productivity and performance. The…
What benefits does the Productivity timeline offer?
The Productivity timeline offers several benefits, including real-time monitoring of agent performance and productivity. By visualizing the points agents accumulate while handling tickets, managers can quickly identify patterns and areas that may…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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