image for site

Agent Productivity Timeline in Tymeshift - Frequently asked questions

Explore frequently asked questions about the agent productivity timeline in Tymeshift. Learn how this feature enhances efficiency and productivity for Zendesk users.

Frequently asked questions

What is the new Productivity timeline in Tymeshift?

The new Productivity timeline in Tymeshift is a feature that provides a detailed view of agents' performance in real-time. It allows you to visualize your agents' productivity by showing the points they accumulate while handling tickets. This helps…

Why did Zendesk introduce the Productivity timeline?

Zendesk introduced the Productivity timeline to help teams monitor agent productivity in real-time. This feature ensures that your team is operating at its best by providing data-driven insights that can be used to spot patterns and identify areas…

Do I need to do anything to access the Productivity timeline?

No, you don't need to do anything to access the Productivity timeline. It is automatically available on the Agent activity page in Tymeshift. This means you can start using it right away to monitor your agents' productivity and performance. The…

What benefits does the Productivity timeline offer?

The Productivity timeline offers several benefits, including real-time monitoring of agent performance and productivity. By visualizing the points agents accumulate while handling tickets, managers can quickly identify patterns and areas that may…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites