Why Zendesk Added the Productivity Timeline
Why did Zendesk introduce the Productivity timeline?
Zendesk introduced the Productivity timeline to help teams monitor agent productivity in real-time. This feature ensures that your team is operating at its best by providing data-driven insights that can be used to spot patterns and identify areas for improvement and training.
By visualizing agents' productivity, managers can make informed decisions to enhance team performance and efficiency. The timeline is part of Zendesk's commitment to improving workforce management through innovative tools and features.
More related questions
What is the new Productivity timeline in Tymeshift?
The new Productivity timeline in Tymeshift is a feature that provides a detailed view of agents' performance in real-time. It allows you to visualize your agents' productivity by showing the points they accumulate while handling tickets. This helps…
Do I need to do anything to access the Productivity timeline?
No, you don't need to do anything to access the Productivity timeline. It is automatically available on the Agent activity page in Tymeshift. This means you can start using it right away to monitor your agents' productivity and performance. The…
What benefits does the Productivity timeline offer?
The Productivity timeline offers several benefits, including real-time monitoring of agent performance and productivity. By visualizing the points agents accumulate while handling tickets, managers can quickly identify patterns and areas that may…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
