Understanding the Productivity Timeline in Tymeshift
What is the new Productivity timeline in Tymeshift?
The new Productivity timeline in Tymeshift is a feature that provides a detailed view of agents' performance in real-time. It allows you to visualize your agents' productivity by showing the points they accumulate while handling tickets. This helps in understanding how effectively your team is operating and identifying areas for improvement.
The timeline is part of the updated Agent activity page in Tymeshift, which is a workforce management tool by Zendesk. This feature is designed to help managers and team leaders monitor productivity and make data-driven decisions to enhance team performance. For more details, you can check theoriginal announcement.
More related questions
Why did Zendesk introduce the Productivity timeline?
Zendesk introduced the Productivity timeline to help teams monitor agent productivity in real-time. This feature ensures that your team is operating at its best by providing data-driven insights that can be used to spot patterns and identify areas…
Do I need to do anything to access the Productivity timeline?
No, you don't need to do anything to access the Productivity timeline. It is automatically available on the Agent activity page in Tymeshift. This means you can start using it right away to monitor your agents' productivity and performance. The…
What benefits does the Productivity timeline offer?
The Productivity timeline offers several benefits, including real-time monitoring of agent performance and productivity. By visualizing the points agents accumulate while handling tickets, managers can quickly identify patterns and areas that may…
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