How to Permanently Delete a Knowledge Base Article - Frequently asked questions
Frequently asked questions
How do I permanently delete a knowledge base article in Zendesk?
To permanently delete a knowledge base article in Zendesk, you must first archive it. Once archived, you can delete the article, along with any translations, permanently. This action is irreversible, and even Zendesk cannot restore the deleted…
Can I delete multiple Zendesk articles at once?
Yes, you can delete multiple Zendesk articles at once by using the bulk update feature. However, each article must be archived before it can be permanently deleted. To manage multiple articles, refer to the 'Updating knowledge base articles in…
What happens to translations when I delete a Zendesk article?
When you delete a Zendesk article, all translations associated with that article are also permanently deleted. This means that none of the content, including translations, can be restored. It's important to ensure that you no longer need the…
Can I reuse a Zendesk article ID after deletion?
No, you cannot reuse a Zendesk article ID after it has been deleted. Each article ID is unique and generated upon creation, and it remains read-only. Even if an article is deleted, the ID cannot be reassigned or manually set for a new article….
Who can delete articles in Zendesk Guide?
Only Guide admins have the permission to delete articles in Zendesk Guide. This restriction ensures that only authorized users can perform such irreversible actions. If you need to delete an article and do not have admin access, you will need to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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