Stop Chat Transcripts to Agent Email - Frequently asked questions
Discover how to prevent chat transcripts from being sent to agent emails. Explore multiple FAQs addressing common concerns and solutions for managing chat transcript settings.
Frequently asked questions
How can I stop chat transcripts from being sent to my agent email?
To stop chat transcripts from being sent to your agent email, you need to disable the email piping setting in the Chat dashboard. Here's how you can do it: Go to the Chat dashboard, then selectSettings > Account > Email Piping. Toggle the…
What is email piping in Zendesk Chat?
Email piping in Zendesk Chat is a feature that automatically sends chat transcripts to your agent email. This feature is useful for keeping records of chat interactions, but if you find your inbox getting cluttered, you can easily disable it….
Where can I find the email piping setting in Zendesk Chat?
You can find the email piping setting in the Chat dashboard under the Account settings. To access it, go to the Chat dashboard, then selectSettings > Account > Email Piping. Here, you can toggle the setting on or off depending on your…
Why would I want to disable email piping in Zendesk Chat?
Disabling email piping in Zendesk Chat can help reduce email clutter if you receive too many chat transcripts. While having a record of chat interactions can be beneficial, it might not be necessary for every agent or situation. By turning off…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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