Stop Chat Transcripts from Emailing Agents
How can I stop chat transcripts from being sent to my agent email?
You can stop chat transcripts from being sent to your agent email by adjusting your email notification settings. To do this, navigate to your chat settings and look for the email notification options. Here, you can disable the option to receive chat transcripts via email. This will prevent your inbox from being cluttered with chat transcripts after each session. For more detailed steps, you can refer to the originalZendesk help documentation.
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