Enable or Disable Live Chat in Zendesk
How do I enable or disable live chat or messaging in my Zendesk account?
To enable or disable live chat or messaging in your Zendesk account, you need to access the settings for each feature. Live chat and messaging have separate settings, so you'll need to adjust them individually. This can typically be done through the admin settings in your Zendesk dashboard, where you can toggle the features on or off as needed.
More related questions
How can I stop chat transcripts from being sent to my agent email?
You can stop chat transcripts from being sent to your agent email by adjusting your email notification settings. To do this, navigate to your chat settings and look for the email notification options. Here, you can disable the option to receive…
Can I create a shortcut in chat for only a visitor's first name?
Yes, you can create a shortcut in live chat to use only the visitor's first name. This can be done by setting up a custom shortcut that pulls the first name from the visitor's information. This is particularly useful for personalizing interactions…
How do I transfer a Chat license when there is only one agent?
Transferring a Chat license when there is only one agent involves reassigning the license to another team member. This can be done through the admin settings in your Zendesk account. You'll need to remove the license from the current agent and then…
How can I oversee conversations in messaging and live chats?
As a manager, overseeing conversations in messaging and live chats can be done through the Zendesk dashboard. You can monitor ongoing chats, review chat histories, and analyze chat metrics to ensure quality and efficiency. This allows you to…
How do I add live chat or messaging into my custom mobile app?
Integrating live chat or messaging into your custom mobile app involves using the Zendesk SDK. This allows you to embed chat functionality directly into your app, providing a seamless experience for your users. You'll need to follow the integration…
How can I retrieve the chat ID from the History tab?
To retrieve the chat ID from the History tab, you need to access the chat history in your Zendesk account. The chat ID is a unique identifier for each chat session and can be found within the details of each chat entry. This ID is useful for…
Can I add additional fields on my pre-chat form?
Currently, it's not possible to add additional fields to the pre-chat form natively in Zendesk. The pre-chat form is designed to capture basic information before a chat session begins, and customization options are limited. However, you might…
What is the difference between dropped chats and missed chats?
Dropped chats refer to chats that were initiated but not completed, often due to the visitor leaving the chat. Missed chats, on the other hand, are those that were not picked up by an agent. Understanding the difference helps in analyzing chat…
How do I find my Chat Account Key?
Your Chat Account Key is essential for integrations and can be found in your Zendesk account settings. This key is used to link your chat account with other services or applications. To locate it, navigate to the account settings and look for the…
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