Troubleshoot Sell Email Integration - Frequently asked questions
Frequently asked questions
Why can't Zendesk Sell reach my email server?
If Zendesk Sell can't reach your email server, it might be due to incorrect settings or a domain issue. This error usually happens because of a typo in your IMAP or SMTP settings. Double-check that your server names and port numbers are correct….
What should I do if Zendesk Sell can't connect to my email server?
If Zendesk Sell reaches your email server but can't connect, it might be due to port issues, firewalls, or server problems. First, verify that the port numbers for your IMAP and SMTP servers are correct. If the ports are correct, check if a…
How do I resolve an unknown error when connecting to my email server in Zendesk Sell?
An unknown error during email server connection in Zendesk Sell might require support assistance. This error suggests an unexpected issue that wasn't anticipated. Try reconnecting a few times, and if the problem persists, reach out to Zendesk…
What does 'No TLS or SSL certificate found' mean in Zendesk Sell?
The 'No TLS or SSL certificate found' error means your email server lacks a valid security certificate. To fix this, ensure you have a valid SSL certificate or TLS protocol enabled on your server. If you already have one, check its configuration…
Why is my SSL certificate not secure in Zendesk Sell?
An insecure SSL certificate in Zendesk Sell might be self-signed or improperly installed. To resolve this, obtain a valid SSL certificate from a trusted provider. If you already have one, use an SSL Checker to verify its proper installation. This…
What should I do if my SSL/TLS certificate hostname doesn't match in Zendesk Sell?
If your SSL/TLS certificate hostname doesn't match, it means there's a domain mismatch. Ensure the domain on your certificate matches the email domain you're integrating with Zendesk Sell. If the wrong certificate was used, reconfigure your…
How can I verify a valid SSL/TLS certificate in Zendesk Sell?
If Zendesk Sell can't verify your SSL/TLS certificate, it might be due to an untrusted authority or missing information. Check that your certificate is from a trusted Certificate Authority. If issues persist, contact Sell Support with details…
Why can't I log in to my email server with Zendesk Sell?
Login issues with your email server in Zendesk Sell might be due to incorrect credentials or disabled access. Double-check your username and password, and ensure IMAP/SMTP access is enabled. If using SSO, note that it's not supported for email…
What does 'Authentication: Cannot authenticate' mean in Zendesk Sell?
The 'Authentication: Cannot authenticate' error in Zendesk Sell indicates an SMTP AUTH issue. Ensure that the username and primary email address match your Microsoft admin settings. Also, verify that OAuth and SMTP AUTH are enabled in your Office…
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