How to Navigate EX Resources - Frequently asked questions
Frequently asked questions
What is Zendesk for Employee Service?
Zendesk for Employee Service is a modern solution designed to enhance employee service operations. It uses the latest AI technology to streamline processes, improve support team efficiency, and boost employee satisfaction through integrated,…
How does Zendesk deliver seamless internal support?
Zendesk delivers seamless internal support by leveraging its own solutions to optimize employee service. This includes using AI technology and integrated systems to ensure efficient and personalized support for employees. For a more in-depth…
What resources are available for optimizing employee support and ticketing?
Zendesk offers several resources to help optimize support and ticketing for employee service. These include articles on using support for Business-to-Employee (B2E) operations and utilizing conversation bots in Slack Direct Messages. These…
Why is an internal knowledge base important for employee service?
An internal knowledge base is crucial for ensuring employees receive the help they need while keeping ticket volumes low. It serves as a self-service resource that empowers employees to find solutions independently. Zendesk provides guidance on…
What are some examples of optimizing Zendesk for employee experience?
Zendesk offers various examples to help optimize its suite for the best employee experience. These include setting up basic request ticket forms, change management, and using custom objects to manage assets. Additionally, you can see a demo of how…
Where can I find more information on providing great employee service?
For more information on providing great employee service, you can explore the Zendesk Blog. It features articles on employee experience, journey mapping, and strategies for resilient teams. These resources are valuable for businesses aiming to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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