How to Create Run Rate Calculations - Frequently asked questions
Frequently asked questions
What is a run rate calculation in Zendesk Explore?
A run rate calculation helps you estimate your progress towards a target and predict future results. In Zendesk Explore, you can create a run rate calculation to track the running total of tickets solved each day and compare it to a target number…
How do I create a chart showing the running total of tickets solved in Zendesk Explore?
To create a chart showing the running total of tickets solved, start by creating a new report in Zendesk Explore. Use the Support - Tickets dataset and add the 'Solved tickets' metric. Configure the date range to show data from the past six months…
What KPIs can I create for run rate calculations in Zendesk Explore?
In Zendesk Explore, you can create several KPIs for run rate calculations, including the number of days elapsed in the current month, the total number of days in the month, the current run rate, and the forecasted monthly total of solved tickets….
How can I compare forecasted monthly totals to target in Zendesk Explore?
To compare forecasted monthly totals to a target in Zendesk Explore, create a KPI chart. Use the 'Forecast monthly total' metric and compare it to a calculated target metric. This KPI will show the estimated difference from the target, helping you…
How do I arrange a dashboard with run rate reports in Zendesk Explore?
After creating your run rate reports in Zendesk Explore, arrange them on a dashboard for a comprehensive view. You can add additional reports, such as those using Explore's forecasting capabilities, to predict future ticket solves. For guidance on…
What are the prerequisites for creating run rate calculations in Zendesk Explore?
To create run rate calculations in Zendesk Explore, you need Zendesk Explore Professional or Enterprise, editor or admin permissions, and access to ticket data in Zendesk Support. The process is considered advanced and typically takes about 45…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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