Converting Metrics & Attributes in Zendesk - Frequently asked questions
Discover how to convert between metrics and attributes in Zendesk Explore. This page answers common questions and provides insights into effective data management.
Frequently asked questions
How can I convert a numeric field metric into an attribute in Zendesk Explore?
To convert a numeric field metric into an attribute in Zendesk Explore, you need to create a calculated attribute. Start by setting up a custom numeric ticket field in Support, such as a 'Product code'. This field is stored as a metric. To…
What is the process to convert a numeric field attribute into a metric in Zendesk Explore?
Converting a numeric field attribute into a metric in Zendesk Explore involves creating a calculated metric. For instance, if you have a custom user drop-down ticket field like 'Net Promoter Score', which is stored as an attribute, you can…
What are the prerequisites for converting metrics and attributes in Zendesk Explore?
Before converting metrics and attributes in Zendesk Explore, ensure you meet certain prerequisites. You need to have Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. Additionally, you should have ticket data in…
How can I refine product code results when converting metrics to attributes?
Refining product code results when converting metrics to attributes involves adjusting the calculated attribute formula. After creating a standard calculated attribute using the 'Product code' metric, you can modify the formula to categorize…
What should I do if I encounter errors when converting metrics and attributes?
If you encounter errors when converting metrics and attributes in Zendesk Explore, there are a few steps you can take. First, ensure that your formulas are correctly entered and that you're using the right syntax for your language. If issues…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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