Refine Product Code Results in Zendesk Explore
How can I refine product code results when converting metrics to attributes?
Refining product code results when converting metrics to attributes involves adjusting the calculated attribute formula.
After creating a standard calculated attribute using the 'Product code' metric, you can modify the formula to categorize product codes into specific ranges. For example, use the formula:IF VALUE([Product code])>500 THEN ">500" ELIF VALUE([Product code])<=500 AND VALUE([Product code])>300 THEN "300-500" ELSE "0-300" ENDIF. This categorizes product codes into '>500', '300-500', or '0-300', allowing for more detailed analysis in your reports.
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What should I do if I encounter errors when converting metrics and attributes?
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