Convert Numeric Field Attribute to Metric in Zendesk Explore
What is the process to convert a numeric field attribute into a metric in Zendesk Explore?
Converting a numeric field attribute into a metric in Zendesk Explore involves creating a calculated metric.
For instance, if you have a custom user drop-down ticket field like 'Net Promoter Score', which is stored as an attribute, you can convert it to a metric. Use the formulaNUMBER([Net Promoter Score])to create a standard calculated metric. Name this metric 'Net Promoter Score' and save it. This metric can then be added to the Metrics panel using the average (AVG) aggregator to calculate the average score. You can also slice this metric by other attributes, such as ticket status or assignee.
More related questions
How can I convert a numeric field metric into an attribute in Zendesk Explore?
To convert a numeric field metric into an attribute in Zendesk Explore, you need to create a calculated attribute. Start by setting up a custom numeric ticket field in Support, such as a 'Product code'. This field is stored as a metric. To convert…
What are the prerequisites for converting metrics and attributes in Zendesk Explore?
Before converting metrics and attributes in Zendesk Explore, ensure you meet certain prerequisites. You need to have Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. Additionally, you should have ticket data in…
How can I refine product code results when converting metrics to attributes?
Refining product code results when converting metrics to attributes involves adjusting the calculated attribute formula. After creating a standard calculated attribute using the 'Product code' metric, you can modify the formula to categorize…
What should I do if I encounter errors when converting metrics and attributes?
If you encounter errors when converting metrics and attributes in Zendesk Explore, there are a few steps you can take. First, ensure that your formulas are correctly entered and that you're using the right syntax for your language. If issues…
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