Convert Numeric Field Metric to Attribute in Zendesk Explore
How can I convert a numeric field metric into an attribute in Zendesk Explore?
To convert a numeric field metric into an attribute in Zendesk Explore, you need to create a calculated attribute.
Start by setting up a custom numeric ticket field in Support, such as a 'Product code'. This field is stored as a metric. To convert it, create a standard calculated attribute using the formulaVALUE(Product code). Name this attribute 'Product code attribute' and save it. This allows you to use the attribute in reports, such as displaying product codes associated with tickets. You can further refine the attribute by adjusting the formula to categorize product codes into ranges, like '>500', '300-500', or '0-300'. For more details, check the originalZendesk help article.
More related questions
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What are the prerequisites for converting metrics and attributes in Zendesk Explore?
Before converting metrics and attributes in Zendesk Explore, ensure you meet certain prerequisites. You need to have Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. Additionally, you should have ticket data in…
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What should I do if I encounter errors when converting metrics and attributes?
If you encounter errors when converting metrics and attributes in Zendesk Explore, there are a few steps you can take. First, ensure that your formulas are correctly entered and that you're using the right syntax for your language. If issues…
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