Discontinuation of Zendesk Apps - Frequently asked questions
Frequently asked questions
Which Zendesk apps are being discontinued in 2024?
Zendesk is discontinuing several apps on August 29, 2024. These apps include Cancel Ticket Submit, Text, Tag Locker, Download Recordings, Bookmarks, and Knowledge Capture. After this date, these apps will no longer function. Zendesk will continue…
Why is Zendesk discontinuing certain apps?
Zendesk is discontinuing certain apps due to low usage or because their functionalities are now available within the product or the Zendesk Agent Workspace. This change allows Zendesk to streamline its offerings and focus on enhancing core…
What should I do if I have a discontinued Zendesk app?
If you have a discontinued Zendesk app, it's recommended to uninstall it and switch to the suggested alternatives. These apps will stop working on August 29, 2024. Zendesk will notify account owners and admins by email if any of these apps are…
What are the alternatives for the discontinued Zendesk apps?
For each discontinued app, Zendesk recommends alternative solutions. For example, instead of Cancel Ticket Submit, update your default settings to be an internal note. Use Support placeholders instead of the Text app, and custom fields instead of…
How can I find out which Zendesk apps are enabled on my account?
To find out which Zendesk apps are enabled on your account, use the instructions provided by Zendesk to review and manage your apps for Support and Chat. This will help you identify any discontinued apps you might need to uninstall before they stop…
How will Zendesk notify users about the app discontinuation?
Zendesk will notify account owners and admins by email if any of the discontinued apps are installed on their account. This ensures that users are aware of the changes and can take necessary actions before the apps stop functioning on August 29,…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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