image for site

Steps to Take for Discontinued Zendesk Apps

Learn what actions to take if you have a discontinued Zendesk app installed.

What should I do if I have a discontinued Zendesk app?

If you have a discontinued Zendesk app, it's recommended to uninstall it and switch to the suggested alternatives. These apps will stop working on August 29, 2024. Zendesk will notify account owners and admins by email if any of these apps are installed. To manage your apps, follow the provided instructions to review and manage your apps for Support and Chat.


More related questions

Which Zendesk apps are being discontinued in 2024?

Zendesk is discontinuing several apps on August 29, 2024. These apps include Cancel Ticket Submit, Text, Tag Locker, Download Recordings, Bookmarks, and Knowledge Capture. After this date, these apps will no longer function. Zendesk will continue…

Why is Zendesk discontinuing certain apps?

Zendesk is discontinuing certain apps due to low usage or because their functionalities are now available within the product or the Zendesk Agent Workspace. This change allows Zendesk to streamline its offerings and focus on enhancing core…

What are the alternatives for the discontinued Zendesk apps?

For each discontinued app, Zendesk recommends alternative solutions. For example, instead of Cancel Ticket Submit, update your default settings to be an internal note. Use Support placeholders instead of the Text app, and custom fields instead of…

How can I find out which Zendesk apps are enabled on my account?

To find out which Zendesk apps are enabled on your account, use the instructions provided by Zendesk to review and manage your apps for Support and Chat. This will help you identify any discontinued apps you might need to uninstall before they stop…

How will Zendesk notify users about the app discontinuation?

Zendesk will notify account owners and admins by email if any of the discontinued apps are installed on their account. This ensures that users are aware of the changes and can take necessary actions before the apps stop functioning on August 29,…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites