Legacy Chat vs Web Widget Classic - Frequently asked questions

Explore common questions about the differences between Legacy Chat and live chat in Web Widget Classic. Understand features, functionality, and more.

Frequently asked questions

What changes can I expect when moving from Legacy Chat to Web Widget (Classic)?

When transitioning from Legacy Chat to Web Widget (Classic), you will notice changes in both user experience and widget configuration. The appearance, placement, and label text of the minimized chat button launcher may differ. Additionally, some…

How can I customize the minimized chat button launcher in Web Widget (Classic)?

In Web Widget (Classic), the minimized chat button launcher can be customized using the Web Widget JavaScript APIs. You can adjust its appearance, placement, and label text. For desktop and mobile, use the launcher API to customize the label or…

What are the chat appearance customization options in Web Widget (Classic)?

Web Widget (Classic) offers limited chat appearance customization compared to the Legacy Chat widget. The theme is restricted to a simple option, and the window size is standardized. The mobile widget is available as an overlay only, and message…

Is the chat window draggable in Web Widget (Classic)?

No, the chat window in Web Widget (Classic) is not draggable. Instead, it offers a popout feature that opens the widget in a new browser window. This change from the Legacy Chat widget, which allowed users to drag the chat window around the page,…

What should I know about Chat APIs in Web Widget (Classic)?

Most of the $zopim.livechat APIs have been ported to Web Widget (Classic), allowing you to continue customizing the chat experience. The legacy $zopim.livechat syntax is aliased, so existing code will work without updates. However, some legacy APIs…

How does language setting work in Web Widget (Classic)?

In Web Widget (Classic), the language is automatically set based on the user's browser settings, unlike the Legacy Chat widget, which used page content and lang parameters. To override the browser settings, use the setLocale API. This change…

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