Customizing Minimized Chat Button in Web Widget

Learn how to customize the minimized chat button launcher in Web Widget (Classic) using JavaScript APIs.

How can I customize the minimized chat button launcher in Web Widget (Classic)?

In Web Widget (Classic), the minimized chat button launcher can be customized using the Web Widget JavaScript APIs. You can adjust its appearance, placement, and label text. For desktop and mobile, use the launcher API to customize the label or build a custom launcher.

The position and offset setting APIs allow you to move the widget to an optimal placement. To customize label text, use the chatLabel APIs. These options provide flexibility in tailoring the chat button to fit your website's design.

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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”

Ella Roy Customer Success Manager
Zeffy

Read Zeffy's case study

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”

Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

"My AskAI’s Zendesk integration is saving our support agents over 35 hours  per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."

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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

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Freecash

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Customizing Minimized Chat Button in Web Widget

How can I customize the minimized chat button launcher in Web Widget (Classic)?

More related questions

What changes can I expect when moving from Legacy Chat to Web Widget (Classic)?

What are the chat appearance customization options in Web Widget (Classic)?

Is the chat window draggable in Web Widget (Classic)?

What should I know about Chat APIs in Web Widget (Classic)?

How does language setting work in Web Widget (Classic)?

Interested indeflectingover 70% of your Zendesk support tickets?

Zendesk Support Tickets

Zendesk Messaging (live chat)

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”

“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”

“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”

“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”

Reduce support costs.Spend more time on customer success.