How to Use Closed Preview Apps - Frequently asked questions
Frequently asked questions
What are Zendesk Closed Preview Apps?
Zendesk Closed Preview Apps allow you to test your app with selected customers before a full release. This feature lets you submit your app for review and, once approved, share it with specific customers without it being published on the Zendesk…
How can I share my Zendesk app with selected customers?
You can share your Zendesk app with selected customers using a unique access link. Once your app is approved in the closed preview state, you can generate a link through The Marketplace Portal. This link allows your chosen customers to access the…
Can I charge customers for a closed preview app on Zendesk?
Yes, you can charge customers for a closed preview app on Zendesk. If you have a free app that you've customized for certain customers, you can submit it as a closed preview app and use Zendesk's paid apps feature to charge these customers….
How do I publish my app to the Zendesk Marketplace after testing?
To publish your app to the Zendesk Marketplace after testing, submit an update indicating your desire to make it public. Once you've completed testing with your selected customers, you can notify Zendesk to publish your app. Customers who…
What is the process for submitting a closed preview app on Zendesk?
Submitting a closed preview app on Zendesk involves selecting the preview option during the app submission process. Through The Marketplace Portal, you can submit your app for review and choose the closed preview state. Once approved, you can share…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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