image for site

How to Manage Bot Messages in Chats - Frequently asked questions

Discover solutions to common issues with bot messages in active conversations. Learn how to manage bot interactions, prevent disruptions, and enhance customer-agent communication.

Frequently asked questions

Why does my bot interrupt active conversations between agents and customers?

Your bot might be interrupting active conversations due to connection issues or if the customer leaves the chat. If the end user's connection fails or they leave the conversation, the system may create a new user when they return. This new user…

What happens when a customer leaves and returns to a chat?

When a customer leaves and then returns to a chat, the system may create a new user profile. This new profile is automatically merged with the original user to maintain the conversation's continuity. The bot re-enters the chat to ensure that the…

How does Zendesk prevent new ticket creation when a user returns?

Zendesk prevents new ticket creation by merging new user profiles with the original ones. When a user returns to a chat, the system creates a new user profile, which is then merged with the original. This process allows the bot to rejoin the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites