How to Manage Bot Messages in Chats - Frequently asked questions
Discover solutions to common issues with bot messages in active conversations. Learn how to manage bot interactions, prevent disruptions, and enhance customer-agent communication.
Frequently asked questions
Why does my bot interrupt active conversations between agents and customers?
Your bot might be interrupting active conversations due to connection issues or if the customer leaves the chat. If the end user's connection fails or they leave the conversation, the system may create a new user when they return. This new user…
What happens when a customer leaves and returns to a chat?
When a customer leaves and then returns to a chat, the system may create a new user profile. This new profile is automatically merged with the original user to maintain the conversation's continuity. The bot re-enters the chat to ensure that the…
How does Zendesk prevent new ticket creation when a user returns?
Zendesk prevents new ticket creation by merging new user profiles with the original ones. When a user returns to a chat, the system creates a new user profile, which is then merged with the original. This process allows the bot to rejoin the…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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