Unlocking Resources in Explore - Frequently asked questions
Discover why resources are locked in Zendesk Explore and find answers to common questions about resolving access issues and understanding permissions.
Frequently asked questions
Why do I see 'This resource is locked' in Zendesk Explore?
The 'This resource is locked' message in Zendesk Explore appears when another editor is currently working on a report. If two editors are creating or editing different reports within the same dataset, only the first person who opened a report can…
How can I resolve the 'This resource is locked' issue in Explore?
To resolve the 'This resource is locked' issue in Explore, wait for the current editor to close the report. The message appears when another editor is working on a report within the same dataset. Once the first editor finishes and closes the…
What causes the 'This resource is locked' message in Explore?
The 'This resource is locked' message is caused by multiple editors trying to access the same dataset in Explore. When two editors are working on different reports within the same dataset, only the first editor can access the Calculations menu….
Can multiple editors work on the same report in Explore?
No, multiple editors cannot work on the same report in Explore simultaneously. Only one editor can edit a report at a time to prevent conflicts. If two editors are working within the same dataset, only the first editor who opened a report can…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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