Control Email Address for Notifications - Frequently asked questions
Discover how to manage the email address for notifications from your Zendesk help center. Explore common questions and solutions to customize your notification settings.
Frequently asked questions
Can I change the email address for notifications from my Zendesk help center?
No, you cannot change the email address for notifications from your Zendesk help center. These notifications are sent using a standard format from the address noreply@{subdomain}.zendesk.com. This means that even if you change the domain of your…
Why don't Zendesk notification emails match my custom domain?
Zendesk notification emails do not match your custom domain because they are sent from a standard address: noreply@{subdomain}.zendesk.com. This is a fixed format and cannot be customized to reflect your own domain, even if you have changed the…
Are Zendesk notification emails customizable?
No, Zendesk notification emails are not customizable. They are sent using a standard email address format: noreply@{subdomain}.zendesk.com. This means you cannot alter the sender's email address to match your custom domain or any other email…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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