image for site

Zendesk Notification Emails and Custom Domains

Discover why Zendesk notification emails don't match your custom domain. Understand the standard email format used for notifications.

Why don't Zendesk notification emails match my custom domain?

Zendesk notification emails do not match your custom domain because they are sent from a standard address: noreply@{subdomain}.zendesk.com. This is a fixed format and cannot be customized to reflect your own domain, even if you have changed the domain of your help center.

This setup ensures consistency and reliability in the delivery of notifications, but it does mean that the emails won't appear to come from your specific domain.


More related questions

Can I change the email address for notifications from my Zendesk help center?

No, you cannot change the email address for notifications from your Zendesk help center. These notifications are sent using a standard format from the address noreply@{subdomain}.zendesk.com. This means that even if you change the domain of your…

Are Zendesk notification emails customizable?

No, Zendesk notification emails are not customizable. They are sent using a standard email address format: noreply@{subdomain}.zendesk.com. This means you cannot alter the sender's email address to match your custom domain or any other email…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites