How to Use Messaging Triggers in Chat - Frequently asked questions
Frequently asked questions
What changes occur to triggers when migrating from Chat to messaging?
When you migrate from live chat to messaging, new triggers are created and existing ones are updated to accommodate the new functionality. This ensures that your triggers work seamlessly with the messaging channel. If you don't update an existing…
How do I activate default messaging triggers in Zendesk?
To activate default messaging triggers, you need to update their status and channel settings. By default, these triggers are inactive and set to the Chat channel. To activate them for messaging, go to your Chat triggers list, check the box to…
What are the new options in the Channel menu for messaging triggers?
The new Channel menu in the Customize trigger section allows you to specify which channel a trigger should run on. You can choose from Chat, Messaging, or both. Selecting Chat means the trigger will only run if the visitor is using Live Chat….
What are the updated Run trigger options for messaging?
With the updated Run trigger options, you can no longer run a trigger when a visitor loads the Chat widget, as it's not used in messaging. Instead, you can choose to run the trigger when a visitor requests a chat or sends a chat message. These…
What conditions are available for messaging triggers?
When using messaging triggers, the available conditions are limited compared to Chat. You can choose from conditions like Hour of day, Day of week, Visitor previous chats, Visitor name, Visitor email, and more. These conditions help you tailor…
What actions can I perform with messaging triggers?
The actions you can perform with messaging triggers are more limited than those for Chat. Available actions include sending a message to a visitor, setting a visitor as triggered, waiting, setting the name of a visitor, and blocking a visitor….
How do I edit messaging triggers in Zendesk?
Editing messaging triggers in Zendesk is similar to editing standard triggers, with one key exception. If you select a condition or action that is only available in the Chat channel, you must update these fields before saving the trigger settings….
What are the default messaging triggers in Zendesk?
When messaging is activated, Zendesk provides three default triggers: First Reply, Request Contact Details, and All Agents Offline. These triggers are initially set to the Chat channel and are inactive. To use them with messaging, you need to…
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