Activating Default Messaging Triggers in Zendesk
How do I activate default messaging triggers in Zendesk?
To activate default messaging triggers, you need to update their status and channel settings. By default, these triggers are inactive and set to the Chat channel.
To activate them for messaging, go to your Chat triggers list, check the box to activate the trigger, and use the drop-down menu to select Messaging or Chat and messaging. You can also edit the content to better suit your messaging needs.
More related questions
What changes occur to triggers when migrating from Chat to messaging?
When you migrate from live chat to messaging, new triggers are created and existing ones are updated to accommodate the new functionality. This ensures that your triggers work seamlessly with the messaging channel. If you don't update an existing…
What are the new options in the Channel menu for messaging triggers?
The new Channel menu in the Customize trigger section allows you to specify which channel a trigger should run on. You can choose from Chat, Messaging, or both. Selecting Chat means the trigger will only run if the visitor is using Live Chat….
What are the updated Run trigger options for messaging?
With the updated Run trigger options, you can no longer run a trigger when a visitor loads the Chat widget, as it's not used in messaging. Instead, you can choose to run the trigger when a visitor requests a chat or sends a chat message. These…
What conditions are available for messaging triggers?
When using messaging triggers, the available conditions are limited compared to Chat. You can choose from conditions like Hour of day, Day of week, Visitor previous chats, Visitor name, Visitor email, and more. These conditions help you tailor your…
What actions can I perform with messaging triggers?
The actions you can perform with messaging triggers are more limited than those for Chat. Available actions include sending a message to a visitor, setting a visitor as triggered, waiting, setting the name of a visitor, and blocking a visitor….
How do I edit messaging triggers in Zendesk?
Editing messaging triggers in Zendesk is similar to editing standard triggers, with one key exception. If you select a condition or action that is only available in the Chat channel, you must update these fields before saving the trigger settings….
What are the default messaging triggers in Zendesk?
When messaging is activated, Zendesk provides three default triggers: First Reply, Request Contact Details, and All Agents Offline. These triggers are initially set to the Chat channel and are inactive. To use them with messaging, you need to…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
