Webhook Subscriptions to Agent Events - Frequently asked questions
Discover answers to common questions about webhook subscriptions for agent availability events. Learn how to set up, manage, and optimize your webhook notifications.
Frequently asked questions
What are Zendesk's new webhook subscriptions for agent availability events?
Zendesk has introduced webhook subscriptions for agent availability events, allowing real-time data access. Previously, webhooks could only subscribe to events related to organizations, users, help centers, and community activities. Now, with the…
How can I use webhooks for agent status changes in Zendesk?
You can use webhooks to monitor agent status changes in Zendesk by subscribing to agent availability events. Although Zendesk doesn't offer triggers based on agent statuses, it does publish events whenever an agent's status changes. To utilize…
What types of agent availability events can webhooks subscribe to in Zendesk?
Webhooks in Zendesk can subscribe to a variety of agent availability events for enhanced monitoring. These events include changes in an agent's standard or custom unified status, status changes for specific channels, assignments and unassignments…
Why did Zendesk introduce webhook subscriptions for agent availability events?
Zendesk introduced webhook subscriptions for agent availability events to enhance efficiency and scalability. Many Zendesk customers and partners previously relied on the Agent Availability APIs for real-time monitoring across channels. The new…
Do I need to take any action to use the new webhook functionality in Zendesk?
No action is required to use the new webhook functionality for agent availability events in Zendesk. This feature is being rolled out automatically to all plans, so you can start using it without any additional setup. If you want to learn more…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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