How to Fix Macro Issues in Zendesk - Frequently asked questions
Frequently asked questions
Why isn't my macro applying to my Zendesk ticket?
If your macro isn't applying to your Zendesk ticket, it could be due to several reasons. First, ensure that the user applying the macro has the necessary permissions to make the changes. If the macro sets a ticket field, make sure that field is…
What should I do if my macro actions are missing on a ticket?
If macro actions are missing on a ticket, check user permissions and ticket form fields. Ensure the user has the right permissions to apply the macro. If the macro sets a ticket field, that field must be on the active ticket form. Also, avoid…
How can user permissions affect macro application in Zendesk?
User permissions can prevent a macro from applying if the user doesn't have the authority to make the changes specified by the macro. It's important to verify that the user has the correct role permissions to execute the macro actions. Without the…
Why do macros fail when I refresh the page in Zendesk?
Refreshing the page before clicking 'Submit as…' can cause macro actions to fail. While the comment text might persist, the actions themselves won't be saved. It's crucial to submit the ticket after applying a macro to ensure all actions are…
Can triggers or automations interfere with Zendesk macros?
Yes, triggers or automations can interfere with macros by causing tag collisions. This interference can prevent the macro from applying correctly. It's important to review your triggers and automations to ensure they aren't conflicting with the…
What happens if I apply a macro and then manually revert changes?
If you apply a macro and then manually revert the changes, or apply another macro with contradicting actions, the initial macro actions may not appear. This can lead to confusion as it seems like the macro didn't apply, but in reality, the actions…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
