Triggers and Automations Affecting Zendesk Macros
Can triggers or automations interfere with Zendesk macros?
Yes, triggers or automations can interfere with macros by causing tag collisions. This interference can prevent the macro from applying correctly. It's important to review your triggers and automations to ensure they aren't conflicting with the macro actions.
For more information, visit theZendesk help article.
More related questions
Why isn't my macro applying to my Zendesk ticket?
If your macro isn't applying to your Zendesk ticket, it could be due to several reasons. First, ensure that the user applying the macro has the necessary permissions to make the changes. If the macro sets a ticket field, make sure that field is…
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What happens if I apply a macro and then manually revert changes?
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