Connecting Help Desk to Workspaces - Frequently asked questions
Frequently asked questions
How do I connect my help desk to a specific workspace in Zendesk QA?
To connect your help desk to a specific workspace in Zendesk QA, you need to manually adjust the settings. First, navigate to Settings under your profile icon and click on Connections under Account in the sidebar. From the list of connections,…
Can I connect multiple help desks to different workspaces in Zendesk QA?
Yes, you can connect multiple help desks to different workspaces in Zendesk QA. This is particularly useful if you have different instances of a help desk for various workspaces. By manually adjusting the connection settings, you can specify which…
What are the steps to edit a help desk connection in Zendesk QA?
To edit a help desk connection in Zendesk QA, start by going to Settings under your profile icon and clicking on Connections under Account in the sidebar. From the list of connections, click the three dots button and select Edit connection. Here,…
How do I manually add a help desk connection to a workspace?
To manually add a help desk connection to a workspace, first go to Settings under your profile icon and click on Connections under Account. Click the three dots next to the connection you want to edit and select Edit connection. Show advanced…
What roles can connect a help desk to a workspace in Zendesk QA?
In Zendesk QA, the roles that can connect a help desk to a workspace include admins, account managers, and workspace managers. These roles have the necessary permissions to manage connections and ensure that ticket reviews can be conducted…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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