Manage Zendesk Notification Limits - Frequently asked questions
Discover solutions to common issues with Zendesk notification limits via Gmail. Learn how to manage and prevent excessive notifications effectively.
Frequently asked questions
Why am I receiving a notification about sending too many emails via Gmail in Zendesk?
If you're seeing a notification about sending too many emails via Gmail, it's because your Zendesk Support account has exceeded Gmail's sending limits. When you use the Gmail connector, all your Zendesk notifications are processed through Gmail's…
What happens when I exceed Gmail's email sending limit in Zendesk?
Exceeding Gmail's email sending limit in Zendesk triggers a temporary switch to Zendesk's mail servers. When your Zendesk account surpasses Gmail's daily limit of 500 emails (or 2000 for paid Google apps), you'll receive a warning message. At…
How can I prevent exceeding Gmail's email limit in Zendesk?
To prevent exceeding Gmail's email limit in Zendesk, switch to email forwarding instead of using the Gmail connector. The Gmail connector processes all your Zendesk notifications through Gmail's servers, which can quickly reach Gmail's daily…
What is the Gmail email sending limit for Zendesk users?
The Gmail email sending limit for Zendesk users is 500 emails per day for free accounts and 2000 emails per day for paid Google apps. When using the Gmail connector in Zendesk, all notifications are processed through Gmail's servers. This…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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