Zendesk Gmail Notification Limit Exceeded
Why am I receiving a notification about sending too many emails via Gmail in Zendesk?
If you're seeing a notification about sending too many emails via Gmail, it's because your Zendesk Support account has exceeded Gmail's sending limits.
When you use the Gmail connector, all your Zendesk notifications are processed through Gmail's servers. This includes tickets, knowledge base updates, and community notifications. Gmail has a daily sending limit of 500 emails for free accounts and 2000 for paid Google apps. Once you hit this limit, Zendesk temporarily switches to its own mail servers to send notifications.
To prevent this issue, consider using email forwarding instead of the Gmail connector. For more details on setting up email forwarding, check out the article: How can I switch from the Gmail connector to standard email forwarding?
More related questions
What happens when I exceed Gmail's email sending limit in Zendesk?
Exceeding Gmail's email sending limit in Zendesk triggers a temporary switch to Zendesk's mail servers. When your Zendesk account surpasses Gmail's daily limit of 500 emails (or 2000 for paid Google apps), you'll receive a warning message. At this…
How can I prevent exceeding Gmail's email limit in Zendesk?
To prevent exceeding Gmail's email limit in Zendesk, switch to email forwarding instead of using the Gmail connector. The Gmail connector processes all your Zendesk notifications through Gmail's servers, which can quickly reach Gmail's daily…
What is the Gmail email sending limit for Zendesk users?
The Gmail email sending limit for Zendesk users is 500 emails per day for free accounts and 2000 emails per day for paid Google apps. When using the Gmail connector in Zendesk, all notifications are processed through Gmail's servers. This includes…
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