Zendesk as an ATDS: How to Use It - Frequently asked questions
Explore common questions about using Zendesk as an Automatic Telephone Dialing System (ATDS). Find answers to setup, functionality, and compliance queries.
Frequently asked questions
Does Zendesk function as an Automatic Telephone Dialing System (ATDS)?
No, Zendesk does not function as an Automatic Telephone Dialing System (ATDS). Zendesk is designed to manage customer interactions across various channels, focusing on support rather than automating phone number dialing. While Zendesk itself isn't…
Can Zendesk integrate with systems that have ATDS capabilities?
Yes, Zendesk can integrate with systems that have ATDS capabilities. While Zendesk itself is not an ATDS, it can connect with third-party telephony systems that may offer automated dialing features. For example, Zendesk Talk is a call center…
What is Zendesk Talk and does it function as an ATDS?
Zendesk Talk is a call center software designed to manage inbound and outbound calls, but it does not function as an Automatic Telephone Dialing System (ATDS). Zendesk Talk focuses on facilitating customer interactions through voice calls,…
Does Zendesk provide support for third-party telephony apps with ATDS features?
No, Zendesk does not provide support for third-party telephony apps, even if they have ATDS features. While Zendesk can integrate with these systems, support for them must be sought from the app providers themselves. Integrations allow Zendesk to…
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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