Is Zendesk an Automatic Telephone Dialing System?
Does Zendesk function as an Automatic Telephone Dialing System (ATDS)?
No, Zendesk does not function as an Automatic Telephone Dialing System (ATDS). Zendesk is designed to manage customer interactions across various channels, focusing on support rather than automating phone number dialing.
While Zendesk itself isn't an ATDS, it can integrate with telephony systems and tools that might have ATDS capabilities. For instance, Zendesk Talk is a call center software that manages inbound and outbound calls but does not function as an ATDS on its own. Additionally, integrations can connect Zendesk with third-party telephony systems, which may include ATDS features for automated dialing. However, Zendesk does not provide support for these third-party apps. For more information, you can refer to the originalZendesk help article.
More related questions
Can Zendesk integrate with systems that have ATDS capabilities?
Yes, Zendesk can integrate with systems that have ATDS capabilities. While Zendesk itself is not an ATDS, it can connect with third-party telephony systems that may offer automated dialing features. For example, Zendesk Talk is a call center…
What is Zendesk Talk and does it function as an ATDS?
Zendesk Talk is a call center software designed to manage inbound and outbound calls, but it does not function as an Automatic Telephone Dialing System (ATDS). Zendesk Talk focuses on facilitating customer interactions through voice calls,…
Does Zendesk provide support for third-party telephony apps with ATDS features?
No, Zendesk does not provide support for third-party telephony apps, even if they have ATDS features. While Zendesk can integrate with these systems, support for them must be sought from the app providers themselves. Integrations allow Zendesk to…
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