Show User Profile Photos in HTML Emails - Frequently asked questions
Discover how to display user profile photos in HTML emails. This page answers common questions and provides guidance on setting up and troubleshooting this feature.
Frequently asked questions
How can I display user profile photos in HTML emails using Zendesk?
You can display user profile photos in your HTML emails to create a more personal experience for your customers. To enable this feature, go to the Admin Center, click on Channels in the sidebar, then select Talk and email > Email. In the Email…
What are the benefits and drawbacks of showing user profile photos in emails?
Displaying user profile photos in emails can make interactions feel more personal, enhancing the customer experience. However, there are some drawbacks to consider. Most email clients do not display images by default, which means recipients might…
Why can't I display user profile photos in emails with simplified email threading?
If you've switched to simplified email threading, you might notice that user profile photos no longer appear in your emails. This is expected behavior as outlined in Zendesk's documentation. Simplified email threading is designed to create a more…
How do I ensure my profile photo displays correctly in Zendesk emails?
To ensure your profile photo displays correctly in Zendesk emails, make sure the image has a 1:1 size ratio, with a recommended size of 200x200px. This helps maintain the quality and appearance of the photo when it is displayed next to your…
Can I adjust the email template to show profile photos without indenting the body?
Currently, there isn't a built-in option to adjust the email template in Zendesk to show profile photos without indenting the body text. Some users feel that indenting wastes screen space, especially on mobile devices. If this is a feature you…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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