Pros and Cons of User Photos in Zendesk Emails
What are the benefits and drawbacks of showing user profile photos in emails?
Displaying user profile photos in emails can make interactions feel more personal, enhancing the customer experience. However, there are some drawbacks to consider. Most email clients do not display images by default, which means recipients might not see the photos unless they adjust their email settings. Additionally, the quality of images can vary depending on the rendering engines used by different mail clients and web browsers.
Before enabling this feature, weigh the benefits of a more personalized experience against the potential technical limitations and the need for recipients to adjust their settings.
More related questions
How can I display user profile photos in HTML emails using Zendesk?
You can display user profile photos in your HTML emails to create a more personal experience for your customers. To enable this feature, go to the Admin Center, click on Channels in the sidebar, then select Talk and email > Email. In the Email…
Why can't I display user profile photos in emails with simplified email threading?
If you've switched to simplified email threading, you might notice that user profile photos no longer appear in your emails. This is expected behavior as outlined in Zendesk's documentation. Simplified email threading is designed to create a more…
How do I ensure my profile photo displays correctly in Zendesk emails?
To ensure your profile photo displays correctly in Zendesk emails, make sure the image has a 1:1 size ratio, with a recommended size of 200x200px. This helps maintain the quality and appearance of the photo when it is displayed next to your…
Can I adjust the email template to show profile photos without indenting the body?
Currently, there isn't a built-in option to adjust the email template in Zendesk to show profile photos without indenting the body text. Some users feel that indenting wastes screen space, especially on mobile devices. If this is a feature you…
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