Currently, there isn't a built-in option to adjust the email template in Zendesk to show profile photos without indenting the body text. Some users feel that indenting wastes screen space, especially on mobile devices.
If this is a feature you would like to see, consider providing feedback on Zendesk's Product Feedback page. Engaging with the community and sharing your needs can help influence future updates and improvements to the platform.
You can display user profile photos in your HTML emails to create a more personal experience for your customers. To enable this feature, go to the Admin Center, click on Channels in the sidebar, then select Talk and email > Email. In the Email…
Displaying user profile photos in emails can make interactions feel more personal, enhancing the customer experience. However, there are some drawbacks to consider. Most email clients do not display images by default, which means recipients might…
If you've switched to simplified email threading, you might notice that user profile photos no longer appear in your emails. This is expected behavior as outlined in Zendesk's documentation. Simplified email threading is designed to create a more…
To ensure your profile photo displays correctly in Zendesk emails, make sure the image has a 1:1 size ratio, with a recommended size of 200x200px. This helps maintain the quality and appearance of the photo when it is displayed next to your…