Default Data Types in Zendesk - Frequently asked questions
Frequently asked questions
What default data does Zendesk Support capture?
Zendesk Support captures a variety of default data points to help manage and streamline customer interactions. This includes usernames, which may not always be the individual's actual name, and a salted hash of the user's password if passwords are…
How does Zendesk Guide handle data capture?
Zendesk Guide captures data primarily related to help center articles and user interactions within those articles. This includes any data added to Guide help center articles and their comment sections, provided comments are enabled. It also…
What data is collected by Zendesk Chat?
Zendesk Chat collects several data points to facilitate real-time communication with users. This includes the username or visitor number, email of the end user, and a salted hash of the user's password if passwords are used. It also captures the IP…
What information does Zendesk Sell capture by default?
Zendesk Sell captures a range of data points to support sales processes. This includes usernames, a salted hash of the user's password, and the IP address of users. It also captures the country and city associated with the IP, choices made within…
How does Zendesk Talk handle call data?
Zendesk Talk captures call data to enhance customer support interactions. The choice to retain call recordings is up to the subscriber, and if enabled, the content of calls is captured and retained until deleted or account termination. It also…
What data does Zendesk Explore capture?
Zendesk Explore primarily deals with the analytics of data already existing within a subscriber’s Support instance. It captures any new names and email addresses added as dashboard export recipients, as well as any text used for custom dashboard…
How does Zendesk Sunshine Conversations capture data?
Zendesk Sunshine Conversations captures a variety of data points to facilitate seamless communication. This includes the name, email, and creation date of the Sunshine Conversations administrator, as well as details of all created service accounts…
What data is captured by Zendesk Mobile Apps?
Zendesk Mobile Apps capture data to ensure a seamless mobile experience. For the Support Mobile Application, it captures usernames, a salted hash of the user's password, and the IP address as perceived by the edge architecture. It also records…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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