Default Data Captured by Zendesk Sell
What information does Zendesk Sell capture by default?
Zendesk Sell captures a range of data points to support sales processes. This includes usernames, a salted hash of the user's password, and the IP address of users. It also captures the country and city associated with the IP, choices made within dropdown menus, and any text entered into free-form text fields.
Furthermore, Zendesk Sell records data added to user profiles, any data digested by emails, calendar events, and attachments. It also captures contact information for the instance owner and users, email addresses, operating system and version, device type, and browser version. Call recordings and text messages are captured if enabled, along with data filled in for leads, contacts, and deals.
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