Data Collected by Zendesk Chat
What data is collected by Zendesk Chat?
Zendesk Chat collects several data points to facilitate real-time communication with users. This includes the username or visitor number, email of the end user, and a salted hash of the user's password if passwords are used. It also captures the IP address, country, and city associated with the IP, as well as any text data added to the chat window.
Additionally, Zendesk Chat records the operating system and version, device type, and browser version of the chat end user. The date and time of events, any data in attachments, and owner or admin configuration choices are also captured to ensure a seamless chat experience.
More related questions
What default data does Zendesk Support capture?
Zendesk Support captures a variety of default data points to help manage and streamline customer interactions. This includes usernames, which may not always be the individual's actual name, and a salted hash of the user's password if passwords are…
How does Zendesk Guide handle data capture?
Zendesk Guide captures data primarily related to help center articles and user interactions within those articles. This includes any data added to Guide help center articles and their comment sections, provided comments are enabled. It also…
What information does Zendesk Sell capture by default?
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Zendesk Talk captures call data to enhance customer support interactions. The choice to retain call recordings is up to the subscriber, and if enabled, the content of calls is captured and retained until deleted or account termination. It also…
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Zendesk Explore primarily deals with the analytics of data already existing within a subscriber’s Support instance. It captures any new names and email addresses added as dashboard export recipients, as well as any text used for custom dashboard…
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What data is captured by Zendesk Mobile Apps?
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