Default Data Captured by Zendesk Support

What default data does Zendesk Support capture?

Zendesk Support captures a variety of default data points to help manage and streamline customer interactions. This includes usernames, which may not always be the individual's actual name, and a salted hash of the user's password if passwords are used for authentication. It also captures the IP address as perceived by Zendesk's edge architecture, selections made within dropdown menus or radio boxes, and any text entered into free-form text fields like ticket comments or search fields.

Additionally, Zendesk Support records the date and time of events, any data added to agent or admin profiles, and any data digested from incoming emails. It also captures contact information for the instance owner and agents, email addresses of users, and any communication or integration data entered into the Side Conversation feature. For more details, you can refer to theoriginal documentation.

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