Change Confirmation Message in Mobile App - Frequently asked questions
Explore common questions about modifying the confirmation message after ticket submission in Zendesk's mobile app. Find answers to enhance your user experience.
Frequently asked questions
How can I change the confirmation message after a ticket is submitted through the Zendesk mobile app?
Yes, you can change the confirmation message after a ticket is submitted through the Zendesk mobile app. To do this, you need to access the Mobile SDK page in the Admin Center. First, ensure you are an account administrator. In the Admin Center,…
What permissions are needed to change the confirmation message in the Zendesk mobile app?
To change the confirmation message in the Zendesk mobile app, you must be an account administrator. This role allows you to access the necessary settings in the Admin Center. Once you have the appropriate permissions, you can navigate to the…
Where can I find the option to customize the confirmation message in Zendesk's Admin Center?
You can find the option to customize the confirmation message in Zendesk's Admin Center under the Mobile SDK settings. This is where you can make changes to the message displayed after a ticket is submitted. To access this, go to the Admin Center,…
Can I localize the confirmation message in the Zendesk mobile app?
Yes, you can localize the confirmation message in the Zendesk mobile app using dynamic content. This allows you to tailor the message to different languages or regions. After accessing the Mobile SDK settings in the Admin Center, you can enter…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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